Grievance Redressal Mechanism

Nature of Grievance's in the Context of the Project:During the process of project implementation grievances from community may arise on the following issues.

Procurement/imports of plants, materials etc.
Quality of plant material from the Special Purpose Vehicles (Nurseries).
Quality of civil works in the Clusters.

Measurement of works completed in the clusters.
Payment of bills.
Accounts and Financial matters.

Representation of women and other groups.
Issues related to capacity building, planting technologies.
Accessibility of Implementation authorities.

Authorities Responsible for Resolution of Grievance During the process of project implementation grievances from community may arise on the following issues.

Grievance Redressal Officers and Appellate Authority have been designated at the PCU, SPV and PIU level.
Any grievance related to the project can be submitted to the Grievance Redressal Officer.
In case the complainant is not satisfied with the response from the Redressal officer, he can appeal before the Appellate Authority

Stage	Unit	Grievance Redressal Officer	Time Period	Appellate Authority	Time Period
Horticulture
STAGE 1	BIU	Concerned Horticulture Development Officer	30 Days	Concerned Subject Matter Specialist	30 Days
STAGE 2	DIU	Concerned Subject Matter Specialist	30 Days	Deputy Director of Horticulture	30 Days
STAGE 3	PIU	Nodal Officer	30 Days	Project Director, HPHDP	30 Days
STAGE 4	PCU	Team Leader, HPHDS/Joint Director/ Deputy Director(Hort.)	30 Days	Project Director, HPHDP	30 Days
SPV - HPNDODMS
STAGE 1	PCDO	Incharge, PCDO	30 Days	Managing Director, HPNDODMS	30 Days
STAGE 2	PCU	Team Leader, HPHDS	30 Days	Project Director, HPHDP	30 Days
HPMC
STAGE 1	PIU	General Manager, HPMC	30 Days	Managing Director, HPMC	30 Days
STAGE 2	PCU	Team Leader, HPHDS	30 Days	Project Director, HPHDP	30 Days
HPSAMB
STAGE 1	Regional APMC's	Concerned Secretary of respective APMC	30 Days	Managing Director, HPSAMB	30 Days
STAGE 2	PCU	Team Leader, HPHDS	30 Days	Project Director, HPHDP	30 Days
UHF-Nauni
STAGE 1	PIU	Nodal Officer, PIU-UHF	30 Days	Vice Chancellor, UHF Nauni	30 Days
STAGE 2	PCU	Team Leader, HPHDS	30 Days	Project Director, HPHDP	30 Days